We run it, so you keep getting outcomes
Value does not stop at go-live. We run and continuously improve your Microsoft estate, applications, data platform, modern work, and your AI agents, with clear SLAs and monthly reporting, so your systems keep delivering outcomes instead of quietly decaying. And as agents move into production, we bring the discipline almost nobody offers yet: AgentOps, the managed operation of AI agents themselves.
AgentOps: running AI agents in production
Agent performance & grounding
addAgents monitored for accuracy and resolution quality, and re-grounded as your data shifts, so answers stay right six months after launch.
We track resolution rates, escalations, and answer quality against baselines, re-ground retrieval sources as content changes, and tune prompts and flows on a managed cadence.
Model & prompt lifecycle
addVersioned prompts and models, evaluated before every rollout, retrained when drift appears, with a full audit trail.
We run evaluation suites before promoting any model or prompt change, monitor for drift, trigger retraining, and keep a versioned, auditable history of what changed and why.
Guardrails, safety & cost
addContent safety, injection defenses, least-privilege access, and token budgets managed continuously, so nothing drifts or runs wild.
We manage responsible-AI controls, review flagged interactions, and keep every agent identified and least-privilege through Entra Agent ID and the Agent 365 control plane, with cost and rate budgets enforced per agent.
Core managed services
Application managed services
addYour Dynamics 365 and Power Platform apps kept healthy, current, and improving, not just kept alive.
We handle support, release management, enhancements, and optimization for Dynamics 365 and Power Platform, with a backlog that turns user feedback into steady improvement.
Modern work & security operations
addYour Microsoft 365 estate and zero-trust security kept current against a threat landscape that never stops moving.
We manage identity, devices, compliance, and threat protection across Microsoft 365, applying updates and responding to signals so your security posture holds.
Data platform operations
addPipelines, models, and governance monitored and maintained, so the data your decisions and AI rely on stays fresh and trusted.
We monitor and tune Fabric and Azure data workloads, manage cost and capacity, keep governance current, and resolve issues before they reach the business.
Multi-platform enterprise support
addYour enterprise does not run on one vendor, and neither does our support: SAP, ServiceNow, and Workday covered at L1, L2, and L3 under the same SLAs.
We run tiered ticket resolution across your non-Microsoft estate: L1 triage and resolution against SLAs, L2 configuration and integration fixes, and L3 specialist escalation for SAP, ServiceNow, and Workday. One service desk, one queue, one monthly report, so your teams stop juggling support vendors per platform.