Proven
Not hypothetical use cases. These are production systems running today, delivering measurable results for enterprises, insurers, healthcare systems, government agencies, and universities.
Showing 42 case studies
AI Model Risk Governance
A large bank implemented enterprise AI model risk governance, inventorying 500+ models and reducing validation cycle time.
100%
Model Inventory
Challenge
The bank’s 500+ AI/ML...
Solution
Phase 1: Model Inventory...
Stack
Azure ML | Purview
Outcome
Model
AI Student Engagement System
A school district used AI and unified data to identify at-risk students early and boost engagement through automated, personalized interventions.
35%
Early Intervention
Challenge
The district served 50,000+...
Solution
Phase 1: Data Unification...
Stack
Azure ML | Dataverse
Outcome
Early
AML Monitoring Modernization
A global bank modernized its AML monitoring with ML-based alert triage, reducing false positives by 70% and SAR prep time.
70%
False Positive Reduction
Challenge
The bank’s legacy AML...
Solution
Phase 1: Alert Triage...
Stack
Azure ML | Microsoft Fabric
Outcome
False
Automated SME Loan Origination
A community bank automated its manual SME loan origination process, reducing cycle time by 60% and cost per loan by 40%.
60%
Faster Origination
Challenge
SME loan applications were...
Solution
Phase 1: Document Intelligence...
Stack
AI Document Intelligence | Power Automate
Outcome
Faster
Boosting Customer Support Efficiency with RAG-Based Chatbots
A leading SaaS company deployed a RAG chatbot to surface verified answers from FAQs, help guides, resolved tickets, and internal documentation for customers and support agents.
50%
Resolution time reduction
Challenge
Serving over 200,000 global...
Solution
The company implemented a...
Stack
Retrieval-Augmented Generation | Semantic Search
Outcome
Resolution
Branch & Omnichannel Transformation
A retail bank transformed its branch network with digital self-service and omnichannel engagement, driving 35% digital adoption.
35%
Digital Adoption
Challenge
The bank served 2M+...
Solution
Phase 1: Digital Channel...
Stack
D365 Customer Service | Copilot Studio
Outcome
Digital
Complaints Intelligence & Conduct Risk
A financial services firm implemented AI-driven complaints intelligence, reducing resolution time and proactively identifying conduct risk.
40%
Faster Resolution
Challenge
The firm’s complaints were...
Solution
Phase 1: Complaint Ingestion...
Stack
Azure OpenAI | Azure ML
Outcome
Faster
Computer Vision for Automated Damage Detection in Insurance Claims
A leading auto insurance provider used computer vision to automate vehicle damage analysis, reduce manual inspection delays, and detect suspicious or manipulated claim images.
<1 hr
Claim processing time
Challenge
Processing thousands of claims...
Solution
The insurer implemented a...
Stack
Computer Vision | Deep Learning
Outcome
Claim
Construction Project Controls & Compliance
A construction firm implemented unified project controls, improving reporting compliance by 95% and margin by 20%.
95%
On-Time Reporting
Challenge
The firm’s 100+ projects...
Solution
Phase 1: Unified Project...
Stack
D365 Project Operations | Power BI
Outcome
On-Time
Core Banking Modernization
A regional bank migrated from a 30-year-old mainframe to a modern cloud platform, reducing IT costs by 40% and accelerating innovation.
25%
Faster Product Launch
Challenge
The bank’s mainframe processed...
Solution
Phase 1: Assessment and...
Stack
Azure | D365 Finance
Outcome
Faster
Customer 360 & Next-Best-Action
A mid-sized bank unified customer data to power a 360-degree view and AI-driven next-best-action recommendations.
18%
Cross-Sell Uplift
Challenge
The bank operated five...
Solution
Phase 1: Data Foundation...
Stack
D365 Customer Insights | Microsoft Fabric
Outcome
Cross-Sell
DORA Operational Resilience
A European bank achieved DORA compliance with automated ICT asset management, risk assessments, and resilience testing.
100%
ICT Vendor Classification
Challenge
The bank had 3,000+...
Solution
Phase 1: ICT Asset...
Stack
Purview | Azure
Outcome
ICT
E-Commerce to ERP Integration
An omnichannel retailer integrated its e-commerce platform with D365 SCM, improving order accuracy and fulfillment speed.
98%
Order Accuracy
Challenge
The retailer’s e-commerce platform...
Solution
Phase 1: Data Sync...
Stack
D365 SCM | Power Automate
Outcome
Order
Enterprise Data Governance
A financial institution implemented enterprise data governance on Microsoft Purview and Fabric, improving data access and audit readiness.
30%
Data Access Improvement
Challenge
The institution operated with...
Solution
Phase 1: Data Catalog...
Stack
Microsoft Purview | Microsoft Fabric
Outcome
Data
ESG & Financed Emissions Platform
An asset manager built a financed emissions measurement and reporting platform to meet net-zero commitments and regulatory requirements.
200+
Portfolio Companies Tracked
Challenge
The asset manager committed...
Solution
Phase 1: Data Collection...
Stack
Microsoft Fabric | Azure ML
Outcome
Portfolio
Finance Function Transformation
A multinational group transformed its finance function on D365 Finance and Fabric, reducing month-end close from 15 days to 3 days.
80%
Faster Close
Challenge
The group operated across...
Solution
Phase 1: Central Data...
Stack
D365 Finance | Microsoft Fabric
Outcome
Faster
Improving HR Operations with RAG-Based Chatbots
A mid-sized organization deployed a RAG chatbot trained on HR policies, SOPs, and onboarding manuals to reduce repetitive employee queries and improve internal support consistency.
85%
Monthly HR queries automated
Challenge
With over 1,200 employees,...
Solution
The company implemented a...
Stack
Retrieval-Augmented Generation | Vector Search
Outcome
Monthly
Insurance Claims Automation
A P&C insurer automated claims triage and processing with AI, cutting cycle time by 50% and reducing leakage by 30%.
50%
Faster Cycle Time
Challenge
The insurer’s claims department...
Solution
Phase 1: Intelligent Triage...
Stack
Azure AI Vision | AI Document Intelligence
Outcome
Faster
ISO 20022 Payments Modernization
A regional bank modernized payments to meet ISO 20022 mandates, achieving compliance with enriched data for analytics.
100%
ISO 20022 Compliance
Challenge
The bank processed 5M+...
Solution
Phase 1: Message Mapping...
Stack
Azure | D365 Finance
Outcome
ISO
K-12 Assessment Platform
A state education agency deployed a digital assessment platform across 200+ schools, delivering faster, more accurate results.
50K+
Students Assessed
Challenge
Paper-based administration required printing...
Solution
Phase 1: Digital Assessment...
Stack
D365 SCM | Power Platform
Outcome
Students
Mining Maintenance (MEX) Integration
A mining company integrated legacy maintenance systems with D365 Asset Management, reducing unplanned downtime by 25%.
25%
Downtime Reduction
Challenge
The mining company operated...
Solution
Phase 1: Asset Data...
Stack
D365 Asset Management | Azure IoT
Outcome
Downtime
Nonprofit Grant & Fund Accounting
A nonprofit modernized fund accounting on D365 Finance, reducing grant reporting cycles and ensuring audit readiness.
50%
Faster Grant Reporting
Challenge
The organization received funding...
Solution
Phase 1: Fund Structure...
Stack
D365 Finance | Power Automate
Outcome
Faster
Omni-Channel Furniture Retail POS
A furniture retailer deployed modern POS across 50+ stores, unifying online and in-store inventory and transactions.
40%
Faster Checkout
Challenge
The retailer’s 50+ stores...
Solution
Phase 1: Modern POS...
Stack
D365 Commerce | Power Platform
Outcome
Faster
Perpetual KYC Platform
A custody bank automated KYC document verification and risk assessment, cutting onboarding time by 50%.
50%
Faster KYC
Challenge
The bank’s KYC operations...
Solution
Phase 1: Automated Document...
Stack
AI Document Intelligence | Azure ML
Outcome
Faster
Pharma Distribution Quality Control
A pharmaceutical distributor deployed IoT and ML-powered quality monitoring, reducing temperature deviations by 30%.
30%
Quality Deviation Reduction
Challenge
The distributor managed 100,000+...
Solution
Phase 1: IoT Monitoring...
Stack
Azure IoT | D365 SCM
Outcome
Quality
Predictive Analytics for Patient Churn Prediction in Healthcare
A multi-location outpatient healthcare provider used predictive analytics to identify patients at risk of dropping out of chronic care programs and trigger timely re-engagement interventions.
89%
Model accuracy
Challenge
Unlike standard subscription businesses,...
Solution
The provider’s analytics team...
Stack
Predictive Analytics | XGBoost
Outcome
Model
Real Estate Revenue Recognition Platform
A global real estate firm automated ASC 606 revenue recognition, accelerating close from 10 days to 1 day.
90%
Faster Revenue Close
Challenge
The firm’s revenue included...
Solution
Phase 1: Revenue Contract...
Stack
D365 Finance | Power Automate
Outcome
Faster
Real-Time Fraud Detection Platform
A top-10 bank built a real-time fraud detection platform scoring millions of daily transactions in under 40 milliseconds.
40ms
Decision Latency
Challenge
The bank’s legacy fraud...
Solution
Phase 1: Data Streaming...
Stack
Azure ML | Azure Stream Analytics
Outcome
Decision
Real-Time Treasury & Liquidity
A corporate bank implemented real-time liquidity reporting with 100% cash position visibility across global entities.
90%
Faster Liquidity Reporting
Challenge
The bank’s treasury team...
Solution
Phase 1: Data Virtualization...
Stack
Microsoft Fabric | Azure Stream Analytics
Outcome
Faster
Regulatory Reporting Automation
A multinational bank automated 100+ regulatory reports across 20+ jurisdictions, cutting the reporting cycle by 85%.
100+
Reports Automated
Challenge
The bank’s regulatory reporting...
Solution
Phase 1: Report Inventory...
Stack
Microsoft Fabric | Power BI
Outcome
Reports
Revolutionizing Corporate Knowledge Management with RAG-Based Chatbots
A global enterprise deployed a RAG-powered knowledge assistant to help employees retrieve verified answers from internal SOPs, manuals, and documentation across Confluence, SharePoint, Notion, and cloud storage.
<1 min
Time to find internal info
Challenge
A global company with...
Solution
The company deployed a...
Stack
Retrieval-Augmented Generation | Slack
Outcome
Time
Sentiment Analysis Using Zero-Shot Detection
A multinational ecommerce firm deployed zero-shot sentiment classification to analyze customer reviews across multiple product categories and languages without building separate labeled datasets for every domain.
84-88%
Sentiment accuracy
Challenge
The company manages over...
Solution
The data science team...
Stack
Natural Language Processing | Zero-Shot Learning
Outcome
Sentiment
SOC Modernization
A large enterprise modernized its SOC with Microsoft Sentinel and automation, cutting response time by 70% and alert fatigue by 60%.
70%
Faster MTTR
Challenge
The SOC operated with...
Solution
Phase 1: SIEM Consolidation...
Stack
Microsoft Sentinel | Azure ML
Outcome
Faster
State Education Analytics
A state education department built a unified analytics platform across 200+ districts, cutting reporting time and enabling data-driven policy.
200+
Districts Unified
Challenge
Each of the 200+...
Solution
Phase 1: Data Lake...
Stack
Microsoft Fabric | Power BI
Outcome
Districts
Taxpayer Service Chatbot
A state revenue agency deployed an AI chatbot to resolve taxpayer inquiries 24/7, cutting call volume and improving satisfaction.
40%
Call Center Reduction
Challenge
During peak tax season,...
Solution
Phase 1: Knowledge Base...
Stack
Azure OpenAI | Copilot Studio
Outcome
Call
Trade Finance Document Automation
A trade finance bank automated documentary credit processing with AI document intelligence, cutting document handling time by 70%.
70%
Faster Document Processing
Challenge
The bank’s trade finance...
Solution
Phase 1: Intelligent Document...
Stack
AI Document Intelligence | Power Automate
Outcome
Faster
Trading & Distribution MRP Implementation
A trading and distribution company implemented MRP in D365 SCM, reducing inventory by 30% and improving order fulfillment.
30%
Inventory Reduction
Challenge
The company’s inventory planning...
Solution
Phase 1: BOM and...
Stack
D365 SCM | Power BI
Outcome
Inventory
Transit Data Integration
A municipal transit authority unified bus, rail, and paratransit data into a single real-time analytics platform.
95%
Real-Time Accuracy
Challenge
The transit authority managed...
Solution
Phase 1: IoT Data...
Stack
Azure IoT | Microsoft Fabric
Outcome
Real-Time
UAE E-Invoicing Compliance
A UAE-based manufacturer achieved full e-invoicing compliance ahead of regulatory deadlines, automating invoice generation and submission.
100%
E-Invoicing Compliance
Challenge
The UAE FTA mandated...
Solution
Phase 1: Invoice Format...
Stack
D365 Finance | Power Automate
Outcome
E-Invoicing
Unified Clinical Analytics
A regional health system unified clinical, financial, and operational data to accelerate reporting and improve patient outcomes.
60%
Faster Quality Reports
Challenge
The health system managed...
Solution
Phase 1: Data Unification...
Stack
Microsoft Fabric | Azure Health Data Services
Outcome
Faster
Warehouse Barcode Automation
A 3PL provider implemented barcode-based warehouse automation, increasing picking speed by 35% and achieving 99.9% inventory accuracy.
35%
Faster Picking
Challenge
The 3PL managed 500K+...
Solution
Phase 1: Barcode Scanning...
Stack
D365 SCM (WMS) | Power Platform
Outcome
Faster
Wealth Advisor Intelligence Platform
A wealth management firm built a unified client intelligence platform, helping advisors prepare for reviews in half the time.
40%
Faster Client Reviews
Challenge
The firm had 150+...
Solution
Phase 1: Unified Client...
Stack
D365 Customer Insights | Azure ML
Outcome
Faster
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