Retail & Consumer Intelligence

Turning real-time customer data into revenue, retention, and lifetime value.

Driving Revenue, Retention & Real-Time Customer Value

Retailers today face rising costs, shrinking loyalty, and fragmented buying channels. Shoppers expect instant, hyper-personalised engagement everywhere, while data remains scattered and underutilised. AI-driven, real-time intelligence is key to closing this gap.

Facing the Future by Fixing the Fundamentals

CHALLANGE

Rising Customer Churn

IMPACT

Poor experiences cost retailers over $1.6 trillion yearly in lost sales.

CHALLANGE

Limited Personalisation Capabilities

IMPACT

80% of shoppers prefer personalisation, yet most retailers rely on static rule-based systems.

CHALLANGE

Siloed Channel Behaviour

IMPACT

Disconnected data across web, app, store, and social hinders omnichannel engagement.

CHALLANGE

Inefficient Campaign Spend

IMPACT

Generic marketing inflates acquisition costs and lowers conversion rates.

CHALLANGE

Data Abundance, Low Actionability

IMPACT

Retailers capture huge data volumes but lack systems to turn them into timely insights.

Transformation Focus Areas

Accelerating Financial Innovation with Purposeful AI

Predictive Customer Intelligence

Build dynamic personas, forecast churn risk, and predict buying intent with 90%+ accuracy.

Hyper-Personalised Campaigns

Trigger real-time offers and recommendations across all channels to maximise engagement.

Embedded Retail Intelligence

Enable POS, CRM, and marketing teams to access predictive insights directly within their tools

Lifecycle Value Prediction

Identify at-risk and high-value customers, predict LTV, and refine retention strategies.

Driving Measurable Outcomes Across BFSI

IMPACT AREA

  • Purchase Prediction Accuracy
  • Customer Retention Gains
  • Marketing Campaign ROI
  • Segmentation Efficiency
  • Financial Growth Impact

Improvement

Purchase Prediction Accuracy

Boosted prediction accuracy from ~65% to 90–94% using behavioural AI for real-time decisions.

Customer Retention Gains

Achieved up to 40% higher retention by switching from generic messaging to AI-powered personalisation.

Marketing Campaign ROI

Generated 3–5x campaign returns by using micro-targeting and real-time customer signals.

Segmentation Efficiency

Reduced segmentation time by 70% through live persona generation and automated customer scoring.

Financial Growth Impact

Delivered $25M–$50M in annual revenue uplift per enterprise retailer via improved retention and engagement.

Why Now?

As of 2025, brands failing to activate real-time omnichannel data risk falling behind AI-led competitors. LLMs, predictive AI, and customer graphs have become core infrastructure—not just innovation. Winning in retail now means operationalising AI across every touchpoint

Lets Work Together

Is It Time to Advance?

Discover What We Do

Unlock a variety of tailored solutions beyond the basics. Explore our extended services designed to enrich and elevate your experience.

Learn More

Gen AI Services for you

Discover real-world success stories and see how our solutions have delivered measurable value.

Learn More